OUR LEADERSHIP TEAM

Marshal brings a wealth of experience in a highly successful service-based business and through his chairmanship will ensure Solid Ground Landscaping remain focused on our vision; to deploy a unique, relationship based service model that makes our customers life easier, while remaining grounded to our core principals of honesty, hard work and a commitment to excellence.

Both of Nathan’s companies are achieving global success through hard work, a commitment to process, an ongoing journey of success, and no short cuts.

As a director of Solid Ground Landscaping, Nathan’s primary focus is to monitor the implementation of the organisations customer engagement strategies and support its people to continuously improve customer satisfaction.

At a recent business leaders conference Mark noted that “…in this modern world of business just saying we are a customer focused organisation is not enough. Everyone says it. Companies need to appreciate that their people are their brand ambassadors and are the ones responsible for delivering customer service. Unless those people are motivated, engaged and positively committed to their company’s brand promise, then customer service won’t be achieved. Getting this part of the equation right lies with the business leaders and their ability to create and maintain a service orientated culture….”

As the CEO of Solid Ground Landscaping, Mark leads a motivated and engaged team of people who are absolutely committed to the company’s brand promise.

“….customers deserve world leading service that is personalised and genuine. At Solid Ground Landscaping our teams care enough to delight our customers….. their success drives us….”

“…I believe success in the landscaping and sports turf business is very simple, do what you say you were going to do AND do it in the time frames you committed to get it done in…”.

While a very simple strategy, in the landscaping industry customers are too often let down. Solid Ground Landscaping will always deliver on its promise, leaving customers truly delighted with the experience.

“…having worked for some customer groups in excess of 15 years, experience tells me that a passionate focus on your customer, making the effort to clearly understand their business model AND how the presentation of their grounds, gardens and sports turf drives their success leads to win-win relationships that are highly valued…”.

As the Chief Operating Officer of Solid Ground Landscaping, Justin will ensure all our customer relationships are strong and never stagnate, that we are always looking to improve our service standards and that we are constantly adding value to our customers, their sites and their business success.

“Any landscaping company can provide a basic gardening, mowing or sports turf service where quality standards are done to 90% of what we consider best practice.  To really impress customers you need to deliver 100% of the quality outcomes…. and that means getting that last 10% right, because that is what they remember”.

Brad leads our team of trade professionals who are committed to getting that last 10% right.  Our people have proven track records of success when it comes to delivering “A Class” horticultural outcomes.  That means for YOU appealing and inviting turf areas, healthy, manicured and vibrant gardens, colourful entry statement planting strategies and a landscape at your site that adds significant value to you, the success of your organisation and its people.

As the NSW State Operations Manager of Solid Ground Landscaping, Brad will nurture and grow our trades’ people and continue to build in them our corporate values of honesty, hard work and the commitment to serve…“because it is through a genuine commitment of service to our customers that we succeed”.

Alistair’s key attribute is an attention to detail unique to our industry and a personal commitment to deliver customers what it is we promised them.

Alistair’s view on business (and life) is that “until you deliver on your commitment to your customer, the rest of the service experience is not relevant to them”.

Customers only purchase the WHY part of any service solution. The WHY part of the service outcome is why they engaged you to be their landscaping or sports turf partner. The WHY only relates to the problem that you are solving for THEM. HOW you do that is what the business does, not what the customer buys.

As the QLD State Operations Manager, Alistair will ensure our clients always get the WHY part of the service solution right, leading to higher levels of customer engagement, satisfaction and a desire for them to recommend us to a friend or colleague.